Terms of Service
Effective date: April 24, 2026
Welcome to Pensacola Dent Repair, doing business as Hailsquatch ("we," "us," or "our"). These Terms of Service ("Terms") govern your use of pensacoladentrepair.com (the "Site") and our paintless dent repair (PDR) and hail damage repair services (the "Services").
By visiting the Site, contacting us, or using the Services, you agree to these Terms. If you do not agree, please do not use the Site or the Services.
1. About us
Pensacola Dent Repair (DBA Hailsquatch) is a Florida-based paintless dent repair and hail damage repair business. We provide repair services to vehicle owners, body shops, dealerships, and insurance customers.
2. Quotes and estimates
- Quotes and estimates are based on the information and photos provided at the time. Final pricing may change once the vehicle is inspected in person.
- Estimates are valid for 30 days unless stated otherwise.
- Additional damage discovered during repair may result in a revised estimate, which we will discuss with you before proceeding.
3. Scheduling, delays, and cancellations
- Appointments may be rescheduled by either party with reasonable notice.
- Weather, parts availability, insurance delays, and other factors outside our control may affect completion timelines.
- If you cancel after work has begun, you are responsible for the value of work already performed.
4. Payment
- Payment is due when the vehicle is picked up unless other arrangements are made in writing (for example, insurance direct-bill or fleet invoicing).
- We accept cash, check, credit card, and approved insurance payments.
- Late balances may be subject to interest or collection at the maximum rate allowed by Florida law.
5. Insurance claims
- When you authorize us to work with your insurance carrier, you permit us to share necessary information (your name, vehicle, damage photos, and estimate) with that carrier.
- You are responsible for any deductible and for amounts not covered by your insurer.
- We are an independent repair business and not acting as your insurance adjuster or attorney.
6. Vehicle drop-off and pickup
- You are responsible for removing personal items from the vehicle before drop-off. We are not responsible for loss of or damage to personal items left in the vehicle.
- We are not responsible for pre-existing damage not noted on the intake form.
- Vehicles not picked up within 30 days of completion may be subject to storage fees and, after statutory notice, sold under Florida abandoned-vehicle laws.
7. Workmanship warranty
- We warrant our PDR workmanship for the lifetime of the vehicle you own at the time of repair, against dents returning at the repaired location due to PDR workmanship.
- The warranty does not cover new damage, rust, paint issues unrelated to PDR, dents that were not repairable and disclosed as such, or repairs performed by others.
- The warranty is limited to the original customer and is not transferable.
- To make a warranty claim, contact us with photos and your invoice.
8. Text messaging (SMS)
If you provide your phone number to us, you consent to receive text messages from us about your vehicle, appointment, quote, or repair. Message frequency varies. Message and data rates may apply.
- Reply STOP to any message to unsubscribe.
- Reply HELP for help, or contact us using the information below.
- We do not share phone numbers or SMS opt-in data with third parties for marketing.
Full details are in our Privacy Policy.
9. Site use
- You may use the Site for lawful purposes only.
- You may not attempt to disrupt the Site, scrape it at scale, or use it to send unsolicited communication.
- All content on the Site, including logos, photos, and written material, is owned by us or our licensors. You may not copy or reuse it without written permission.
10. Third parties
The Site and our Services rely on third parties including Squarespace (hosting), Twilio (SMS), and our shop management and payment tools. We are not responsible for outages or issues caused by these third parties.
11. Disclaimers
- The Site and Services are provided "as is." To the fullest extent allowed by law, we disclaim all warranties except the express workmanship warranty in Section 7.
- Photos, colors, and representations on the Site are for illustration and may not exactly match your vehicle or repair.
12. Limitation of liability
To the fullest extent allowed by Florida law, our total liability for any claim arising out of or related to the Services or the Site is limited to the amount you paid us for the Service giving rise to the claim. We are not liable for indirect, incidental, consequential, special, or punitive damages.
13. Indemnification
You agree to indemnify and hold us harmless from claims arising out of your misuse of the Site, your breach of these Terms, or your violation of any law or third-party right.
14. Governing law and venue
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules. Any dispute will be brought exclusively in the state or federal courts located in Escambia County, Florida, and you consent to personal jurisdiction in those courts.
15. Changes to these Terms
We may update these Terms from time to time. The "Effective date" at the top of this page shows when they were last updated. Continued use of the Site or Services after an update means you accept the updated Terms.
16. Contact us
Pensacola Dent Repair (DBA Hailsquatch)
Email: transcendentpdr@gmail.com
Phone: (850) 418-2437
Website: pensacoladentrepair.com