Privacy Policy
Effective date: April 24, 2026
Pensacola Dent Repair, doing business as Hailsquatch ("we," "us," or "our"), respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information about you when you visit pensacoladentrepair.com (the "Site"), contact us, or use our paintless dent repair (PDR) and hail damage repair services (collectively, the "Services").
By using the Site or the Services, you agree to the practices described in this Privacy Policy.
1. Information we collect
We collect information you give us directly and information we collect automatically when you interact with us.
Information you give us directly
- Contact information such as your name, phone number, email address, and mailing address
- Vehicle information such as year, make, model, VIN, license plate, and a description of the damage
- Insurance information when you authorize us to work with your carrier
- Photos or documents you send us
- Payment information (processed by our payment processor; we do not store full card numbers)
- Any other information you choose to share with us
Information we collect automatically
- Basic technical information when you visit the Site, including IP address, browser type, pages visited, and time spent
- Cookies and similar technologies used by our website platform
2. How we use your information
We use your information to:
- Provide quotes, schedule work, perform repairs, and communicate with you about your vehicle
- Send you text messages (SMS) and emails about your repair, including appointment reminders, status updates, quotes, invoices, and follow-up messages, where you have provided your phone number or email to us
- Coordinate with your insurance carrier, body shop, or dealership when applicable
- Process payments and keep business records
- Respond to questions, complaints, and customer service inquiries
- Improve our Services and the Site
- Comply with legal obligations
3. SMS / text messaging
If you provide your phone number to us, we may send you SMS text messages related to your vehicle, appointment, quote, or repair. Message frequency varies. Message and data rates may apply.
You can opt out of SMS at any time by replying STOP to any text we send. For help, reply HELP or contact us using the information below.
We do not share mobile phone numbers or SMS opt-in data with third parties or affiliates for marketing purposes. No SMS consent information is shared with anyone outside of our service providers who help us send the messages.
4. How we share information
We do not sell your personal information. We share information only in these limited situations:
- Service providers. Vendors who help us operate the business (for example, our SMS provider Twilio, email provider, website host Squarespace, payment processor, and shop management software) may process information on our behalf.
- Insurance carriers, body shops, and dealerships. When you ask us to coordinate with them on your behalf.
- Legal and safety. When required by law, subpoena, or court order, or to protect our rights, property, or safety.
- Business transfer. If we sell or transfer the business, your information may be part of the transaction. You'll be notified if your information becomes subject to a different privacy policy.
5. Cookies
Our Site uses cookies and similar technologies through Squarespace, our website platform. These help the Site function and help us understand how visitors use the Site. You can disable cookies in your browser settings, but some parts of the Site may not work correctly if you do.
6. Your choices and rights
- Opt out of SMS. Reply STOP to any text message we send you.
- Unsubscribe from email. Use the unsubscribe link in any marketing email.
- Access, correction, deletion. Contact us to request access to, correction of, or deletion of information we hold about you. We will respond within a reasonable time, subject to legal requirements to keep certain records.
7. Data security
We take reasonable administrative, technical, and physical steps to protect your information. No system is 100% secure, but we use industry-standard safeguards appropriate to the sensitivity of the information we hold.
8. Children's privacy
Our Services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.
9. Third-party links
The Site may link to third-party websites. We are not responsible for the privacy practices of those sites. Review their policies before providing any information.
10. Changes to this policy
We may update this Privacy Policy from time to time. The "Effective date" at the top of this page shows when it was last updated. Continued use of the Site or Services after an update means you accept the updated policy.
11. Florida residents
If you are a Florida resident, you may have additional rights regarding your personal information under Florida law. Contact us using the information below to exercise those rights.
12. Contact us
Pensacola Dent Repair (DBA Hailsquatch)
Email: transcendentpdr@gmail.com
Phone: (850) 418-2437
Website: pensacoladentrepair.com